Healing Microbiome LLC
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Privacy and Cookie Policy
Effective Date: December 5, 2025

Who We Are

This Privacy Policy (“Policy”) applies to the websites https://www.drnealshah.com and https://www.healingmicrobiome.com, owned and operated by Healing Microbiome LLC (“Company,” “we,” “us,” or “our”). Founded by Dr. Neal Shah, our services are educational in nature and focus on microbiome balance, lifestyle management, meditation, and holistic healing approaches. This business does not represent Dr. Shah’s medical license or prior institutions.

By using our websites, you agree to the terms of this Policy. If you do not agree, please discontinue use of our sites.

Children Under 18

• Our services are intended for adults (18+).
• We do not knowingly collect personal data from children under 13.
• If you believe such data has been collected, please contact info@healingmicrobiome.com for deletion.
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Information We Collect and Why
‍‍1. Information You Provide Directly

• Name, email, phone number
• Billing/shipping address
• Payment information (processed securely via Stripe, PayPal, or Kajabi — we do not store full card numbers)
• Course/coaching registration and communication details

• Comments (including IP address and browser user agent for spam detection)

2. Information Collected Automatically

We may automatically collect:

• IP address, browser type, device type
• Pages visited, referring URLs
• Usage patterns via cookies and analytics tools

3. Information from Third Parties

We may receive information from:

• Payment processors
• Email marketing platforms
• Analytics tools
• Social media integrations
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Legal Basis for Processing (GDPR)

We process your personal data under:

• Consent: When you opt in to marketing or cookies
• Contractual Necessity: To deliver requested services
• Legal Obligation: To comply with laws
• Legitimate Interests: To improve user experience and maintain security

How We Use Your Information

We may use your data to:

• Deliver courses, coaching, and related services
• Process payments securely
• Respond to inquiries and provide support
• Send administrative updates
• Improve website performance and content
• Notify you of changes or new offerings
• Facilitate interactive features
• Comply with applicable laws
• Any other purpose with your explicit consent
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Payment Processing

• Payments are handled securely by Stripe, PayPal, Razorpay and Kajabi.
• We do not store full credit or debit card information.
• Please refer to their respective privacy policies for more details on how they handle your data.

Data Retention

• Comments and associated metadata may be stored indefinitely for moderation and record-keeping purposes.
• Registered users may view and edit their profile information at any time (except for usernames, which generally cannot be changed by users).
• Other data is retained only as long as necessary to fulfill the purposes described in this Policy or as required by law.
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Your Rights Over Your Data

Subject to applicable law, you may request to::

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
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  EU residents may also lodge a complaint with a supervisory authority.

To exercise these rights, contact info@healingmicrobiome.com.

International Transfers

Your data maybe stored or processed in the United States. By using our services, you consent to such transfers, which will be handled in accordance with this Policy and applicable data protection laws.

Data Security

We implement reasonable technical and organizational measures, including:

• SSL encryption
• Secure hosting
• Limited-access protocols

However:

• No system is completely secure.
• Internet transmission is inherently risky.
• We are not responsible for circumvention of any privacy or security measures by third parties.
• Payment data is handled exclusively by third-party processors as described above.
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Third-Party Services

We may share personal data with trusted third-party providers that support our operations, including but not limited to:

• Payment processing (Stripe, PayPal)
• Email delivery and course hosting (Kajabi, Mailchimp)
• Video hosting (Zoom, Vimeo)
• Analytics (Google Analytics)

These providers are required to maintain adequate data protection standards and process your data only for the purposes we specify.

Third-Party Integration

Our Website may integrate additional tools such as WhatsApp Business, TextMagic, webinar systems, and AI-powered features.

• Your use of these tools is governed by each provider’s own privacy policy and terms of use.
• Healing Microbiome LLC is not responsible for outages, data handling, or security practices of these third-party platforms.
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Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

Embedded Content from Other Websites

Content onthis site may include embedded content (e.g., YouTube videos, images, articles,etc.). Embedded content from other websites behaves in the exact same way as ifyou visited the other website directly.

These third-party sites may:

• Collect data about you
• Use cookies
• Embed additional third-party tracking
• Monitor your interaction with that embedded content, including tracing your interaction if you have an account and are logged in to that website

We encourage you to review the privacy policies of any third-party sites you visit.

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Data Sharing Between Affiliated Entities

We may share your information between businesses owned by Dr. Neal Shah and any future affiliated entities for the purpose of:

• Offering complementary services
• Providing a seamless user experience
• Keeping you informed about relevant updates

You may opt out of such sharing for marketing purposes at any time by contacting info@healingmicrobiome.com.|
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SMS Privacy Policy

SMS/Text Messaging
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If you opt into receive SMS/text messages from Healing Microbiome LLC, we may collect andstore:

• Your mobile phone number
• The date, time, and content of messages sent or received
• Delivery and interaction data(e.g., whether a message was delivered, opened, or responded to)

How SMS Information Is Used

We use SMS data to:

• Send coaching reminders, course updates, and event notifications
• Deliver educational or motivational content
• Provide administrative messages related to your account or purchases
• Send occasional promotional or marketing messages (with your consent, where required by law)
• No mobile information will beshared with third parties/affiliates for marketing/promotional purposes. Allthe above categories exclude text messaging originator opt-in data and consent;this information will not be shared with any third parties.
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Message Delivery Provider

• We use TextMagic to deliver SMS messages.
• TextMagic processes your phone number and message content solely for message delivery.
• TextMagic does not sell or use your data for unrelated marketing.
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Opt-Out

•  You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
• For additional help, you may text HELP or email info@healingmicrobiome.com
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Charges

• Standard carrier message and data rates may apply, depending on your mobile plan and provider.
• You are responsible for any such charges.
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No Medical Advice

• SMS content is informational and educational only.
•  It must not be interpreted as medical advice, diagnosis, or treatment.
• Always consult your healthcare provider regarding any medical concerns.
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WhatsApp Business Data Handling

If you communicate with us via WhatsApp Business, we may collect:

• Your WhatsApp phone number
• Message content you voluntarily send
• Timestamps and interaction metadata

WhatsApp processes data under its own privacy policy and terms of service.

We use WhatsApp communications only for:

• Program reminders
• Administrative updates
• Customer support
• Educational content

You may stop receiving WhatsApp messages from us at any time by replying STOP or by blocking our number within the WhatsApp application.

Accuracy of Information

While we aim to provide accurate, updated, and research-based information, we make no representations or warranties regarding the completeness, accuracy, or timeliness of any content on our websites or communications.

• Content may be updated, corrected, or removed at any time without notice.
• You are encouraged to verify important information independently, especially before making health or financial decisions.
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Changes to This Policy

This Policy may be updated periodically to reflect changes in our practices, services, or legal requirements.

• Revisions will be posted on this page with a new “Effective Date.”
• Continued use of the Website after changes are posted constitutes your acceptance of the revised Policy.

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Contact Us

Healing Microbiome LLC
7254 Wright Road,
Hanover, MD 21076
Email: info@healingmicrobiome.com
Websites: https://www.drnealshah.com | https://www.healingmicrobiome.com

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile device) by websites you visit. They help websites function efficiently and provide information to site owners.

Why We Use Cookies

We use cookies to:

• Enable core site functionality
• Remember your preferences and settings
• Improve performance and security
• Analyze usage patterns and traffic
• Personalize content and marketing(where applicable)

Types of Cookies We Use

Essential Cookies

• Purpose: Site operation and core functionality (e.g., page navigation, secure areas of the website).
• Duration: Typically session-based (expire when you close your browser).

Performance & Functionality Cookies

• Purpose: Improve usability and enhance the performance of the website (e.g., remembering preferences, enabling enhanced features).
• Duration: Persistent(remain on your device for a set period or until you delete them).

Analytics Cookies

• Purpose: Track usage trends and help us understand how visitors interact with the website(e.g., pages visited, time on site).
• Duration: Persistent

Advertising Cookies

• Purpose: Personalize ads and measure the effectiveness of advertising campaigns.
• Duration: Persistent

Comment Cookies

• Purpose: Store your details (such as name and email) when you leave a comment, so you do not have to re-enter them each time.
• Duration: Up to 1 year.

Login Cookies

• Purpose: Assist with browser compatibility checks and maintain your logged-in session where applicable.
• Duration: Session-based

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Third-Party Cookies

Some cookies are placed by third parties such as:

• Google Analytics
• YouTube‍
•  Other analytics, advertising, or embedded content providers

These third parties may collect and process data according to their own privacy and cookie policies. We encourage you to review those policies for more information about how your data is used.

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Managing Cookies

You can control cookies through your browser settings. Options typically include:

• Blocking all cookies
• Blocking third-party cookies
• Deleting existing cookies
• Being notified before a cookie is stored

Instructions for managing cookies can be found at:
https://www.allaboutcookies.org

Please note:

• Blocking or deleting cookies may impact website functionality and your user experience.

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Cookie Consent

• We use a cookie banner or similar mechanism to obtain your consent where required by law.
• You may adjust your cookie preference sat any time via your browser settings or, where available, our on-site cookie management tools.
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Changes to Cookie Policy

This Cookie Policy may be revised periodically.

• Updates will be posted here, and the “Effective Date” may be updated as appropriate.
• Continued use of the Website after changes are posted indicates your acceptance of the revised Cookie Policy.

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Contact

For cookie-related questions, please email info@healingmicrobiome.com or mail the address listed above.

Medical Disclaimer

All content and services are for informational and educational purposes only, are not a substitute for professional medical advice, diagnosis, or treatment, and should only be used in consultation with your healthcare provider; Dr. Neal Shah provides these solely as a health educator and coach, offering no diagnoses, treatment plans, or prescriptions, and operates independently of any affiliation with Harvard-affiliated hospitals, Johns Hopkins Medicine, or other institutions.